Head Of Product

Head Of Product
Viseu
Viseu, Viseu District, Portugal

Brain
Rocket is a global company creating
-
- end tech products for clients across Fintech, i
Gaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1, 300 bright minds creating innovative ideas and products. We don't follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We are one of the leading online casino and i
Gaming platform providers, powering multiple brands across global markets. Our technology stack supports millions of player interactions, transactions, and customer support engagements every month. We're now embarking on an ambitious initiative: to design and build a dedicated Customer Service Platform tailored for i
Gaming — a
- generation help desk and support solution that will initially serve our internal teams and then evolve into a commercial Saa
S product for the wider gaming industry. This is a unique opportunity to shape an entire product category, using our scale and data to test and refine a system that no other vendor currently offers.

We're looking for a Head of Product with deep experience in customer service, help desk, or CRM software (Zendesk, Salesforce, Freshdesk, Intercom, etc. ) who is ready to take on a greenfield challenge: building the first i
Gaming-native Customer Service platform from the ground up. You will work closely with internal support operations, CRM, and compliance teams to define requirements, then lead the product strategy, design, and roadmap for a scalable Saa
S solution that integrates directly with gaming systems (platform, CRM,