Head of Rooms Lisboa

Head of Rooms
Lisboa
Lisboa, Lisboa, Portugal

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna

We are on the search for our next Head of Rooms at Wilde. Embrace the
- paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Join now and unleash your unique potential!

Benefits: We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:

• Flexible working patterns including full and part time roles to support all team members
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme if you successfully refer a friend to work with us
• Education Support to help you foster new skills, build confidence and flourish
• Volunteer days: 2 paid volunteer days per year to support causes in your local community
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• 5+ years  relevant experience within a lifestyle or luxury hotel is preferred, along with previous people management and Front Office or Housekeeping  experience

• Local market knowledge is preferred
• Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

What you can do for us:

•  Offer our guests a considered, intelligent, and aesthetically pleasing experience, and we need you to work alongside other HODs and wider team,  in achieving this
• Ensure departments operate within the brand standards, taking action to any feedback within a timely manner
• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through
  -
  - job training, performance appraisals,
  -
  - one discussions, and team meetings.
• Ensure the hotel complies with all legislation regarding H&S and any other statutory regulations
• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests, both during and following their stay, and resolve any guest disputes and complaints in a professional manner and within guidelines issued

• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

If you possess the ability to navigate through challenges with a blend of kindness and clarity, we'd love to hear from you! Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and
- evolving journey, where you'll be encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.

Start your Wilde journey today! Take the leap and click "apply" now!