Head Of Sales Operations

Business Operations Lead – Lisbon

ARC International Design Consultants is an independent architecture and design company with offices in London and Lisbon, offering expertise in complex project planning and design. We are seeking a Business Operations Lead to join our Lisbon team.

About ARC:

ARC International Design Consultants is an independent architecture and design company, with offices in London and Lisbon, offering expertise in complex project planning and design by a diverse team of specialists.

Our portfolio includes
- profile projects in the Middle East, Europe, and Africa. Our vision is to be at the forefront of international design.

Our
- disciplinary team draws from a wealth of experience across all sectors to create engaging landmark spaces, venues, and communities that are well considered, flexible and future oriented.

Responsibilities

• Act as a central link between admin, IT, and leadership for operational matters.
• Supervise and coordinate the Administration team in the UK and Portugal ensuring tasks are distributed effectively and service levels are met.
• Oversee day‑to‑day office administration including procurement, vendor management, and facility support.
• Ensure company policies, procedures, and standards are followed across all administrative activities.
• Oversee project invoicing in collaboration with Finance.
• Ensure accuracy and compliance of invoices with contracts, milestones, and client agreements.
• Track invoicing progress, payment status, and outstanding receivables in collaboration with Finance.
• Maintain invoicing logs and prepare monthly invoicing reports for management.
• Maintain oversight of project documentation, contracts, and operational files.
• Support Finance and HR audits by providing relevant records and reports.
• Coordinate with the Senior IT Specialist to align IT priorities with operational needs.
• Ensure the allocation of IT equipment, accounts, and software licensing is planned and tracked.
• Monitor IT support delivery indirectly through reporting from the Senior IT Specialist.
• Provide regular updates on administration, invoicing, and IT service performance to the CEO.
• Deliver operational reports for management meetings, highlighting risks and improvement opportunities.

Who We're Seeking

• 15+ years experience in administration, operations, or business support.
• Prior experience supervising staff (admin/IT support teams).
• Knowledge of invoicing, procurement, and operational workflows.
• Proficiency in MS Office, ERP/finance systems, and basic IT knowledge.
• Strong organizational and multitasking skills.
• Ability to handle confidential information with discretion.
• Excellent interpersonal and problem‑solving skills.

Please apply with your CV in English. Thank you.

If you're a highly organised and driven Business Operations Lead we would love to hear from you. ARC offers a competitive package, exciting projects and a
- knit team & collaborative work environment.