Head of User Experience & Product Operations Lisboa

Head of User Experience & Product Operations
Lisboa
Lisboa, Lisboa, Portugal

Head of User Experience & Product Operations

Full-time

Company Description

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for. Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description

We are seeking a strategic and
- oriented
Head of User Experience & Product Operationsto lead the integration
- centered
- driven
- makinginto our product development lifecycle. This is a unique opportunity for
- savvy UX leaderto step into a broader leadership role, shaping how we discover, build, and scale products across our organization.

You will be responsible for embeddinguser research, discovery practices, and operational excellenceinto the core of our product management culture—ensuring that every product decision is informed by real user needs and measurable outcomes. You will also implement, measure and improve on best practices in data driven product processes from roadmapping to launch, ensuring smooth, predictable and quality execution, stakeholder alignment and successful product and market launches.

You will also manage the leaders of the user experience function, guiding our research and design strategy; ensuring a successful transition into the next generation of user experiences that seamlessly integrate into our user’s digital lives.

We're looking for a transformational leader who leads with authenticity, embraces constructive conflict, and consistently delivers sustainable value. The ideal candidate is someone who thrives in collaboration, always putting the customer experience at the center of
- making. You are not only committed to driving and delivering on change, but you also hold yourself and others accountable to the highest standards. Most importantly, you know how to cultivate an environment where people feel empowered to succeed and grow. If you're ready to make a meaningful impact and help shape our future, we’d love to hear from you.

Key Responsibilities

User Experience & Research

• Lead the integration ofuser research, usability testing, and discovery practicesinto product planning and execution.
• Define the next generation of a design system that transforms where and how decisions are made, deep work is done and casual transactions are made nearly transparent.
• Champion
  - first mindsetacross design teams, ensuring that user work environment, goals, needs and priorities and mindfully
• Build scalable systems forcontinuous discovery, including customer interviews, journey mapping, and feedback loops.
• Championdesign
  - centered designpractices across the organization.

Product Operations & Enablement

• Establish and optimizeproduct operations frameworksto support planning, prioritization, and performance tracking.
• Develop and maintainstandardized processesfor roadmapping, OKRs, release readiness, and
  - functional collaboration.
• Partner with Product, Design, Engineering, and Data teams to ensureoperational alignment and executional clarity.

Data-Driven Product Culture

• Define and implementmetrics frameworksto measure product success, user engagement, and team performance.
• Ensure product teams have access to theright data, tools, and insightsto make informed decisions.
• Collaborate with analytics and data science teams to embedquantitative insightsinto product discovery and iteration.
• Lead and grow a team of UX researchers, designers, and product operations professionals.
• Mentor team members and product operations managers on best practices in discovery, experimentation,
  - centered design and product launch processes throughout the SDLC process.

Qualifications

• Experience in UX leadership covering both design and user research domains
• Proven success integratinguser research and design thinkinginto agile product development.
• Strong understanding ofproduct operations, including planning, metrics, and process optimization.
• Experience working
  - rich environmentsand using analytics to drive product decisions.
• Excellent communication, facilitation, and
  - functional collaboration skills.
• Background in enterprise Saa
  S or platforms with complex user journeys.
• Familiarity with tools like Productboard, Pendo, Figma, Dovetail, or similar.
• Experience working with AI-powered products or platforms.

Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a
- paced,
- growth,
- centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.

Grow with us

At Unit4, we offer:

• a culture built on trust - giving you the freedom and autonomy to be successful,
• Balance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize
  - being,
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry,
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet,
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

Our commitment to you

Unit4 is committed to ensuring equal opportunity for everyone - together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees. We consider all candidates on their ability to do the job required and welcome the unique contributions each individual can bring to Unit4. We know that diversity of race, ethnicity, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, and physical ability brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or
-
- be to apply. That’s why we make our hiring decisions solely based on skills, qualifications, and our current business needs.

Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. Thats why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community!

Take a look at some of the other great opportunities at Unit4.