Head of User Experience & Product Operations Lisboa

Head of User Experience & Product Operations
Lisboa
Lisboa, Lisboa, Portugal

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for. Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description

We are seeking a strategic and
- oriented Head of User Experience & Product Operations to lead the integration of user-centered design and data-driven
- making into our product development lifecycle. This is a unique opportunity for a product-savvy UX leader to step into a broader leadership role, shaping how we discover, build, and scale products across our organization.

You will be responsible for embedding user research, discovery practices, and operational excellence into the core of our product management culture—ensuring that every product decision is informed by real user needs and measurable outcomes. You will also implement, measure, and improve on best practices in
- driven product processes from roadmapping to launch, ensuring smooth, predictable, and quality execution, stakeholder alignment, and successful product and market launches.

You will also manage the leaders of the user experience function, guiding our research and design strategy; ensuring a successful transition into the next generation of user experiences that seamlessly integrate into our users’ digital lives.

We're looking for a transformational leader who leads with authenticity, embraces constructive conflict, and consistently delivers sustainable value. The ideal candidate thrives in collaboration, always putting the customer experience at the center of
- making. You are committed to driving and delivering change, holding yourself and others accountable to high standards. Most importantly, you know how to cultivate an environment where people feel empowered to succeed and grow. If you're ready to make a meaningful impact and help shape our future, we’d love to hear from you.

Key Responsibilities

User Experience & Research

• Lead the integration of user research, usability testing, and discovery practices into product planning and execution.
• Define the next generation of a design system that transforms how decisions are made, deep work is done, and casual transactions are made nearly transparent.
• Champion a
  - first mindset across design teams, ensuring that user goals, needs, and priorities are considered.
• Build scalable systems for continuous discovery, including customer interviews, journey mapping, and feedback loops.
• Promote design thinking and
  - centered design practices
  - wide.

Product Operations & Enablement

• Establish and optimize product operations frameworks to support planning, prioritization, and performance tracking.
• Develop and maintain standardized processes for roadmapping, OKRs, release readiness, and
  - functional collaboration.
• Partner with Product, Design, Engineering, and Data teams to ensure operational alignment and clarity.

Data-Driven Product Culture

• Define and implement metrics frameworks to measure product success, user engagement, and team performance.
• Ensure product teams have access to the right data, tools, and insights to make informed decisions.
• Collaborate with analytics and data science teams to embed quantitative insights into product discovery and iteration.

Team Leadership & Development

• Lead and grow a team of UX researchers, designers, and product operations professionals.
• Mentor team members and product operations managers on discovery, experimentation,
  - centered design, and product launch processes throughout the SDLC.

Qualifications

• Experience in UX leadership covering design and user research domains.
• Proven success in integrating user research and design thinking into agile product development.
• Strong understanding of product operations, including planning, metrics, and process optimization.
• Experience working in
  - rich environments and using analytics to drive decisions.
• Excellent communication, facilitation, and
  - functional collaboration skills.

Desirable

• Background in enterprise Saa
  S or platforms with complex user journeys.
• Familiarity with tools like Productboard, Pendo, Figma, Dovetail, or similar.
• Experience working with AI-powered products or platforms.

Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a
- paced,
- growth,
- centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.

Grow with us

At Unit4, we offer:

• a culture built on trust - giving you the freedom and autonomy to be successful,
• Balance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize
  - being,
• talented colleagues, role models, and mentors - work, learn, and be inspired by some of the best talent in the software industry,
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to engage in actions that benefit society and the planet,
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

Our commitment to you

Unit4 is committed to ensuring equal opportunity for everyone. We continue to build an inclusive culture that encourages and celebrates diversity. We consider all candidates based on their ability to do the job and welcome the unique contributions each individual can bring. We value diversity in race, ethnicity, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, and physical ability. We also encourage pregnant and/or
-
- be applicants. Our hiring decisions are based solely on skills, qualifications, and current business needs.