Hebrew Customer Advisor for a Video Game Brand - Lisbon, Portugal Lisboa

Overview

Hebrew Customer Advisor for a Video Game Brand - Lisbon, Portugal

Join to apply for the Hebrew Customer Advisor for a Video Game Brand - Lisbon, Portugal role at Foundever.

Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits? Are you Hebrew native or fluent with strong communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you. Your future project: join our Hebrew Customer Support team. Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

Responsibilities

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all
  - related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

Qualifications

• Native or Proficient level of Hebrew (C2)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and
  - headed attitude in every situation
• Excellent
  - organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• Must hold EU citizenship or valid work permit
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)

Benefits

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!

Other

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Outsourcing and Offshoring Consulting