Hebrew Customer Advisor for a Video Game Brand - Portugal Lisboa

Hebrew Customer Advisor for a Video Game Brand - Portugal
Lisboa
Lisboa, Lisboa, Portugal

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you Hebrew native or fluent with strong communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our Hebrew Customer Support team.

Our client is a world market leader in gaming, specializing in home video game consoles and production.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls in line with procedures
• Maintain and update all
  - related administrative forms
• Recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

• Native or Proficient level of Hebrew (C2)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool, and
  - headed attitude in every situation
• Excellent
  - organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure to achieve deadlines and KPIs
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• Must hold EU citizenship or valid work permit
• Be a local candidate or willing to relocate to Portugal

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!