Hebrew Customer Service Representative Lisboa

Hebrew Customer Service Representative
Lisboa
Lisboa, Lisboa, Portugal

RESPONSIBILITIES:

• Ability to assist users with General Inquiries, and support issues via phone but mainly through email/chat/social/social messaging channels (as assigned).
• Ability to adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, e
  Commerce reviews) channels.
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented. Respond to inbound customer requests, document relevant case information.

REQUIREMENTS:

• Native or
  - native level of Hebrew.
• Good level of English (it will be to work in an international company).
• High school Degree.
• Microsoft Office Knowledge.
• Dynamic and Proactive.
• Good communication skills.
• Experience with attending customers will be a plus.

(Relocation package for some profiles will be available. )

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