Help Businesses Thrive As A Customer Success Expert Viseu

Help Businesses Thrive As A Customer Success Expert
Viseu
Viseu, Viseu District, Portugal

Are you looking for a career opportunity that will take your skills to the next level?

We're a global technology and services leader that empowers businesses with innovative solutions, operating in over 70 countries.

Our team is recognized for excellence, with awards such as World's Best Workplaces, Best Companies for Career Growth, and Best Company Culture. We strive for continuous improvement and foster an environment where growth and development are encouraged.

The role of Customer Service Representative in Lisbon, Portugal involves ensuring performance goals are met across all operations. You will work towards fulfilling client expectations by delivering
- quality results, improving efficiency, and enhancing the customer journey.

As a valued member of our team, you can expect:

• To engage with customers through incoming calls or emails, providing guidance and knowledge of Masterpiece Policy for Homeowners' products and services.
• Reviewing requests, making informed decisions, and processing accordingly.
• Developing analytical skills to solve problems and improve customer satisfaction.

Our ideal candidate possesses strong communication and writing skills, coupled with empathy and teamwork spirit. Fluency in French (written and oral) and English (B2) is required. Prior customer experience is beneficial but not essential.

In return for your expertise, we offer:

• A competitive salary and performance bonus.
• Full-time employment with indefinite contracts.
• Central location in Lisbon, Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Comprehensive training on the company and project.
• Career development programs, specialized courses, and language classes.

Join us in creating a workplace where everyone feels valued and empowered to succeed. Apply today to take the first step towards a fulfilling career!