Help Clients Thrive As A Lisbon-Based Support Specialist Lisboa

Help Clients Thrive As A Lisbon-Based Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

Join a dynamic team of professionals as a Customer Service Representative in Lisbon, Portugal.

We're a global technology and services leader that empowers the brands of the future. Our innovative solutions help
- known brands improve their businesses with
- edge technology, in over 70 countries.

As a valued member of our team, you will ensure that performance goals are met across all operations, and client expectations related to operational excellence are fulfilled:

high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development opportunities abound.

We'll provide you with comprehensive training, advanced technologies, and ongoing support to succeed. At our organization, there's real career and personal growth potential. About 80% of our managers and leaders have been promoted from within, thanks to our range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Responsibilities

• Manage supplier invoices in the internal system
• Address supplier queries and doubts
• Answer suppliers through outgoing and incoming calls and emails
• Evaluate the need for escalation
• Put suppliers in contact with the client when necessary

Qualifications

• You possess strong analytical and
  - solving skills.
• You have proficiency in Excel and excellent communication skills.
• You are autonomous and able to ensure
  -
  - end delivery of cases.
• You are responsible, flexible, dynamic, and resilient.

Benefits

• Full-time employment with indefinite contracts (negotiable depending on your experience)
• Competitive salary and performance bonus
• Welcome Bonus - 3000€
• Central location in Lisbon, Portugal
• Bring-a-friend referral opportunities
• Comprehensive paid training on the company and project
• Career development programs, specialized courses, and language classes

About Us

We're an
- opportunity employer committed to creating a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications.