Help Desk Consultant Lisboa

Help Desk Consultant
Lisboa
Lisboa, Lisboa, Portugal

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023.

Job Description

At Inetum, we believe in your potential and provide the perfect environment for you to thrive and develop your skills! We are in search of a dedicated and proactive Help Desk Consultant to join our dynamic team. The ideal candidate will play an important role in providing efficient and
- quality technical support, addressing user needs, and ensuring smooth resolution of hardware and software issues.

Main Responsibilities

• Resolution of IT incidents and requests, either
  - site or remotely when applicable.
• Updating tickets with detailed information on actions taken and findings.
• Keeping records up to date for the equipment serviced.
• Ability to work independently in stressful environments, occasionally without immediate support.
• Installation, troubleshooting, and resolution of printing issues.

Qualifications

• MS Windows - Mac
  OS
• HW and Printing
• Basic knowledge of computer networks
• Preference for ITIL knowledge or certification
• Good English skills.

Additional Information

• Working Hours: 11:00 AM to 8:00 PM
• Valid Driver's License in Portugal
• Location: Lisbon

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting