Help Desk Specialist Oeiras

Planck Technologies is a company specialized in Software Development, dedicated to shaping futures and creating value through innovative IT solutions. By expanding teams and offering a comprehensive range of services, from Software Development and Infrastructure Management to Cybersecurity, we empower clients with all the expertise they need in one place. Inspired by the principles of quantum physics, we push beyond traditional boundaries to deliver customized solutions that redefine the IT landscape and drive shared success.

What will you do?

• Operate the ALE Help Desk as the main point of contact for all user support requests and technical incidents.
• Ensure timely and accurate handling of tickets across multiple communication channels, maintaining full traceability.
• Provide user account and
  - related support, ensuring a high level of customer satisfaction.
• Collaborate closely with technical teams to elevate and resolve complex issues efficiently.
• Deliver monthly performance and activity reports, including metrics, feedback, and improvement proposals.

What are we looking for?

• More than 5 years of experience in help desk or technical support roles.
• Strong technical background in Windows/Linux administration, networking, and troubleshooting.
• Proficiency in ITSM/ticketing tools and experience with LMS or TMS environments.
• Excellent communication skills in English and a
  - oriented approach.
• Certifications such as MCSA, Comp
  TIA Server+, or CCNA (desirable).

Location: Oeiras

Seniority level

Associate

Employment type

Full-time

Job function

Consulting

Industries

IT Services and IT Consulting

We are waiting for you!