Help Desk Technician Lisboa

Help Desk Technician
Lisboa
Lisboa, Lisboa, Portugal

Brain
Rocket is a global company creating
-
- end tech products for clients across Fintech, i
Gaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1, 300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We're looking for a Help Desk Technician to join our team in Lisbon, Portugal, and provide
- on technical support to our employees! You’ll be responsible for troubleshooting hardware, software, and network issues, ensuring smooth
-
- day operations across our office.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries in Jira, in person, via corporate messenger, or over the phone.

Write training manuals and documentation.

Train computer users on system use and best practices.

Maintain daily performance of computer systems.

Ask targeted questions to determine the nature of technical problems.

Walk customers through
-
- step
- solving processes.

Install, modify, and repair computer hardware and software.

Clean up and optimize computer systems.

Run diagnostic programs to troubleshoot and resolve issues.

Resolve technical issues related to LAN, WAN, and other network systems.

Install and configure computer peripherals for users.

Follow up with customers to ensure issues are resolved.

Maintain and manage inventory of IT assets.

At least 3 years of experience working in a help desk or IT support environment.

Ability to diagnose and resolve basic technical issues.

Ability to work in a
- paced environment.

Would be a plus:

Experience with MDM systems for Apple devices.

Familiarity with Mikrotik and Ubiquiti network hardware.

Experience with CCTV systems.

Experience with access control systems and intercoms.

Knowledge of meeting room equipment setup and troubleshooting.

We offer excellent benefits, including but not limited to:

Learning and development opportunities and interesting, challenging tasks.

Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).

Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes).

Partial compensation for tennis and padel lessons.

Urban Sport membership benefit (the most diverse sports and wellness offering in Europe, with more than 50+ activities).

Private medical coverage, including inpatient, outpatient, dental care, annual
- ups, and maternity support.

Time for proper rest, with 24
- business days per year and an additional 6 paid sick days.

Competitive remuneration level with annual review.

Important: This is an
- site position based in Lisbon. Remote or hybrid work is not available. Candidates must either already be in Lisbon or be willing to relocate. Full relocation support will be provided if necessary.

Bold moves start here. Make yours. Apply today!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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Rocket by 2x

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