Helpdesk & Field Support

Helpdesk & Field Support
Lisboa
Lisboa, Lisboa, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate
  - term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for an Helpdesk & Field Support!

Responsibilities:

• Provide In person / Face to face, IT support in a
  - scale
  - user environment.
• Remote Support & In person/On desk/field support.
• Work by procedures and tickets.
• Warehouse, stocks control, logistics & Back-office tasks.
• Please list the job's main responsibilities.

Requirements:

• Know How in Hardware and Software.
• Know How in Networking and security
• Experience with Problem solvind and critical thinking.
• Experience with Microsoft tech savvy.
• Main Techonologies: MS Windows, M365, Printers, Audiovisual equipments(cisco), iphone & Mac, Smartpass, Active Directory, Network protocols.
• Very Strong soft skills with strong focus in customer happiness and excellent communication skills (Mandatory).
• Information technology or equivalent, IT Formation/IT certifications.
• Proven experience as a help desk technician or other customer support role.
• Experience in
  - scale end user support operations (+1000 users)
• Minimum of two continuous years of working Experience in IT related support tasks
• Strong analytical,
  - solving skills & troubleshooting skills.
• Familiar with LAN/WAN/Datacenter environments and network protocols such as TCP-IP/DNS/DHCP.
• Tech savvy with working knowledge of office and corporate products, technology adept and consumer.
• Comfortable (not an expert) with Microsoft technology and products (Excel, windows, Active Directory, Outlook-exchange) in a support environment context.
• Good understanding of collaborative tools and its importance in the current digital working era.
• Good comprehension and knowledge of desktop hardware components.
• Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment.
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues and behind (advanced IT issues).
• Good English speaker (maintain and elaborate a conversation).

If you’re interested in this job please send your CV to cesaltina. abreu@decskill.com, with the reference “HFS”.

Thank you! :)

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.