Helpdesk Coordinator

Helpdesk Coordinator
Porto
Porto, Porto, Portugal

At CJR Renewables, we don’t just generate energy. We are energy!

CJR Renewables is an international company operating in the renewable energy market, and we are proud to be one of the leading companies worldwide offering turnkey solutions.

Present in more than 25 countries, we develop EPC solutions for solar and wind energy production through the work of our teams, who contribute daily with their
- how, experience, and dedication. In this regard, we are strengthening our Human Resources team and are looking for a Helpdesk Coordinator (m/f).

MISSION

Ensure the management and coordination of the Helpdesk team, as well as the management of all equipment and software within the IT infrastructure, in accordance with the Group’s values, standards, and procedures, in order to guarantee the proper functioning of the team and the IT environment.

RESPONSIBILITIES

• Ensure the management and execution of all advanced technical support requests, resolving issues related to equipment and systems in order to meet user needs.
• Ensure the management and coordination of the team, guaranteeing efficiency, organization, and proper support for all employees.
• Ensure the management of all software, guaranteeing renewals according to the needs of each department.
• Ensure the management of all equipment, guaranteeing adequate stock levels and proper functionality.
• Create and update Licensing Maps and equipment transfer records between users/companies to track allocation and cost attribution.
• Participate in the development of the internal team’s human resources, promoting the development of technical and behavioral skills, while prioritizing the Group’s values and a positive work environment, ensuring growth and recognition of each team member’s competencies.
• Ensure the management of equipment, stock, and preparation for assignment to employees.
• Work with Compliance to ensure adherence to ongoing programs.
• Adopt behaviors and attitudes aligned with the organization’s values to achieve the company’s mission and vision.
• Comply with and promote the principles established in the Integrated Management Policy (Quality, Safety, and Environment) and with the procedures of the Organization’s approved Management System.

WHAT WE OFFER:

• Integration into a solid, international, and growing company
• A professional and dynamic team structure
• Compensation in line with demonstrated experience

In accordance with the GDPR, we inform you that your data will be used solely and exclusively for the recruitment process to which you are applying. If you wish to withdraw your consent, please send an email to recruitment@cjr-renewables.com.

Non-discrimination and equal opportunity policy:

CJR Renewables promotes a policy of
- discrimination and equal access.

No candidate may be favored, disadvantaged, or deprived of any right, nor exempt from any duty, on the basis of ancestry, age, sex, sexual orientation, marital status, economic situation, family situation, education, social origin or status, genetic heritage, reduced work capacity, disability, chronic illness, nationality, ethnic origin or race, place of origin, language, religion, political or ideological beliefs, or trade union membership.

Under the terms of Decree-Law no. 29/2001, of February 3, preference must be given to candidates with disabilities in the event of equal classification, replacing all other legal preferences. Candidates must declare, under honor, their degree of disability, the type of disability, and the means of communication/expression to be used throughout the recruitment process.