Helpdesk (Lisbon) Lisboa

Overview

Helpdesk position at Capgemini Portugal. Join a company where you can shape your career, be supported by a collaborative global community, and help leading organizations unlock the value of technology to build a more sustainable, inclusive world.

Responsibilities

• Troubleshooting and resolving incidents related to hardware, software, network and applications.
• Supporting continuous improvement initiatives within the support function.

Qualifications

• Knowledge of Jira and AD - Active Directory;
• Knowledge of Google Work
  Space, Microsoft Office Suite and Windows Autopilot;
• Experienced in printer installation, configuration and software installation;
• Fresh computer setup;
• Network IP filtering and security;
• Access management;
• Capable of working on internal projects;
• Networking (TCP/IP, DNS), Mobile Mail MDM and Intune Company Portal skills;
• Providing Level 1 Help Desk support and level 2 user support.

What we’ll love about working here

Capgemini Portugal offers a flexible and dynamic work environment that supports
- life balance, with hybrid work options depending on the company policy. Local programs promote people growth, reskill and new skills development (Career Acceleration Programs). We foster an empowering environment with autonomy and strong peer relationships, and offer an attractive compensation package and benefits including Health and Life insurance, a referral program with bonuses, and other fringe benefits according to current partnerships. Capgemini Portugal is an equal opportunity employer, promoting equality and dignity in recruitment and employment offers and promotions based on competence and performance.

About Capgemini

Capgemini is a global business and technology transformation partner helping organizations accelerate their digital and sustainable transition, with 340, 000 team members in more than 50 countries. It delivers
-
- end services from strategy and design to engineering, fueled by capabilities in AI, cloud and data, plus deep industry expertise and a partner ecosystem. The Group reported 2023 global revenues of €22. 5 billion. Get the future you want | www.capgemini.com Apply now!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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