HelpDesk

HelpDesk
Lisboa
Lisboa, Lisboa, Portugal

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

• DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;

• DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;

• DECSKILL CONNECT through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in the creation of value for our customers, either by delivering qualified and
- added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.

We are looking for a Help
Desk!

Responsibilities:

• Configuration/troubleshooting with Backup Master/Media Servers.
• Backup administration.
• Storage system administration.
• Storage allocation.
• Performance analysis.
• Development of reporting routines.
• Configuring monitoring mechanisms (snmp).
• Logging analysis and interpretation.
• Preparation of technical documentation.

Requirements:

• Solid knowledge of backup tools (Veritas Net
  Backup preferred).
• Experience in backup administration
• Storage system administration experience (Dell/EMC, HPE preferred).
• Knowledge of backup repositories (backend) with Tape Libraries and VTL
• Experience in the operational tasks of Storage and SAN management: Storage allocation, performance analysis, development of reporting routines, configuring monitoring mechanisms (snmp), logging analysis and interpretation, preparation of technical documentation.
• Experience with ITSM tools for handling and tracking service request tickets.
• Ability to work in a team.
• High sense of organization (prioritization of important/critical/urgent/non-urgent tasks).
• Diligent in resolving issues under management.

If you’re interested in this job, please send your CV to cesaltina. abreu@decskill.com with reference “CA/ Help
Desk"

Thank You! ?

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.