Helpdesk support L1 Lisboa

Helpdesk support L1
Lisboa
Lisboa, Lisboa, Portugal

Company Description

Cogent Networks is a group of
- minded IT professionals with over 10 years of combined experience in IT Services. Our highly qualified team and wide range of leading professionals help businesses successfully plan, develop, implement, and manage IT projects. We provide a
- stop solution for Managed IT Services, Software Development, and Digital Marketing.

Role Description

Cogent Networks is seeking a skilled IT Support Engineer to join our team in Lisbon. This role will primarily act as 1st level support for our client for 3 days a week (Monday, Tuesday, Thursday), providing
- site technical support.

Fluency both in English and Portuguese is required to effectively support and communicate with diverse stakeholders.

Key Responsibilities:

• Provide
  - level technical support and Help Desk services, assisting users with IT-related issues.
• Install, configure, and repair desktops, laptops, printers, and other IT peripherals, along with managing desktop applications.
• Diagnose and resolve hardware and software issues, including Windows, mac
  OS, and Linux operating systems (with a preference for mac
  OS/Apple device troubleshooting).
• Support corporate LAN and WAN configurations, with knowledge in TCP/IP networking, DNS, DHCP, VPN, and RDP troubleshooting.
• Provide peripheral and network support for devices such as monitors, keyboards, printers, routers, switches, and firewalls.
• Configure RF devices and handle specialized printers (Thermal and Zebra printers).
• Use tools like VDI, SCCM/LANDesk/Altiris, Skype for Business, and One
  Drive for support and management tasks.
• Manage mobile devices via MDM tools (e. g. , Mobile
  Iron and Intune), including email setup, RSA authentication, and VPN configuration.
• Utilize ticketing systems to document, prioritize, and resolve support requests.
• Apply deductive reasoning skills to resolve complex system and network issues, including
  - user network cabling problems.

Requirements:

• Bachelor's degree in Computer Science, Information Science, or a related field(preferable).
• A minimum of 3 years in a similar Help Desk or technical support role.
• Comp
  TIA A+ certification or other relevant IT certifications.
• Proficiency with ticketing systems (e. g. , Service
  Now).
• Strong troubleshooting and
  - solving skills with the ability to work independently and as part of a team.
• Excellent interpersonal skills and the ability to communicate effectively with both technical and
  - technical stakeholders.

Additional Information:

• Contract Type: We offer a B2B contract and hire freelancers only with a valid tax number.

Preferred Skills:

• Familiarity with VDI, SCCM/LANDesk/Altiris, Skype for Business, and One
  Drive.
• Knowledge in configuring RF devices and specialized printers (Thermal and Zebra).
• Experience with MDM solutions like Mobile
  Iron and Intune.

Join us at Cogent Networks and bring your expertise to a dynamic and
- focused team dedicated to delivering
- tier support.

Job Types: Part-time, Contract
Contract length: 12 months

Pay: 100. 00€ € per day

Expected hours: 24 per week