High Touch Operations Manager Porto

High Touch Operations Manager
Porto
Porto, Porto District, Portugal

The ideal candidate will be an experienced customer support and service delivery professional with strong project management and technical coordination skills. He will serve as the single point of contact for clients, managing service delivery, coordinating technical support, and driving operational improvements. Proficiency in Portuguese, English and French is mandatory, along with a strong ability to communicate, analyze service gaps, and manage customer satisfaction initiatives in a remote,
- functional environment.

Responsibilities:

• Act as a liaison between customer and technical support teams
• Manage and improve service delivery processes
• Conduct regular customer reviews and performance reports
• Coordinate technical escalations and service issues
• Lead
  - facing projects and support initiatives

Qualifications:

• 5+ years in customer support/service delivery/project management
• Strong communication, analytical and project management skills
• Knowledge of Cisco technologies and ITIL is a plus
• Fluent in Portuguese, English and French
• Experience in remote and matrixed environments