HIRING: Apply for German-speaking Technical Support Agent in Lisbon, Portugal Lisboa

• As a representative of the company, you will uphold the company’s values and contribute to maintaining a positive brand reputation.
• The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage.
• This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.

Seize the opportunity to become part of a multicultural team!

Regarding your field of responsibilities:

As a Technical Customer Advisor, you’ll apply your skills to resolve emerging issues with precision and efficiency. You’ll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you’ll have the opportunity to develop your IT skills and advance your international career at your own pace.

• German-language inbound customer support via phone, chat, and email
• Responding to customer inquiries and documenting relevant case information
• Ensuring excellent customer satisfaction
• Assisting with
  - sales, general inquiries, and technical support issues
• Appropriately addressing customer escalations and accurately documenting the process
• Collaborating with other technicians to resolve or properly close tickets
• Maintaining the internal ticketing system in English

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