Holiday Customer Support Specialist Lisboa

Holiday Customer Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

Customer Service Representative

Your responsibilities and impact working as a customer service representative for a holiday platform:

• Providing accurate and detailed information about the company's holiday offers to customers.
• Managing and responding to customer requests through phone and email in a timely manner.
• Assisting customers with managing their bookings, queries, and requests by offering solutions and alternatives when necessary.
• Ensuring excellent customer satisfaction by exceeding customer expectations through effective communication and issue resolution.

Required Skills and Qualifications

• Native-level proficiency in German and a minimum C1 level of English for effective communication.
• A valid work permit for Portugal.
• Flexibility and ability to adapt to changes with a positive mindset.
• Motivation and commitment to perform tasks effectively and efficiently.
• Ability to work in a team environment and contribute to achieving team goals.
• Excellent
  - solving skills and ability to think critically.

Benefits

• Type of contract: Unfixed term contract.
• Working hours: Full-time (40 hours/week).
• Salary conditions: Competitive salary package including bonus structure.
• Health insurance provided from the beginning.
• Paid professional training and development opportunities.
• Employee discounts and benefits.
• Fun and engaging
  - wide initiatives.
• Excellent work culture.

Living in Lisbon

• A colorful city view and rich cultural history.
• Pros of living in a European capital on a budget.
• Delicious Portuguese cuisine and famous cafe culture.
• Friendly people, good vibes, and a
  -
  - lucky urban life.
• Warm climate all year and sunny beach life next to the Atlantic.
• A large English-speaking local community and international environment.