Host Lisboa

Host
Lisboa
Lisboa, Lisboa, Portugal

Location: Location PT-LISBOA

Posted Date: 2 months ago (11/18/2024 11:00 AM)

Overview

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats, and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator, and musician (at heart).

Responsibilities

Basic functions of the Host include:

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for
  - workers, guests, and celebrities
• Assisting servers, bussers, and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Additional Details

Job Requirements include:

• Performing duties which require bending, reaching, and standing for long periods of time
• Maintaining a
  - groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic,
  - paced atmosphere
• Demonstrating a high level of organization,
  -
  - detail, and a
  -
  - urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement