Hostel Receptionist - €10/hour (part time) (Árvore, Vila do Conde) Lisboa

Hostel Receptionist - €10/hour (part time) (Árvore, Vila do Conde)
Lisboa
Lisboa, Lisboa, Portugal

ABOUT US:
HOST WISE is a
- changing property management company in Portugal, driven by a passion for revolutionising the vacation rental and real estate investment sectors. We connect property owners, real estate investors, tourists, and digital nomads from all corners of the world.

Lightning-fast Growth Start
Up, we closed 2024 with promising numbers: Managing over 450 properties (apartments, houses and hostels) 10M€ annual revenue, 50 talented people and successfully spinning off Invest Wise and Travel Wise.

So far, we have beaten all growth records and we're looking for bright and motivated talented profiles to join our
- growing team. In this vacancy opportunity we are looking for a Hostel Receptionist (for weekends and holidays).

ABOUT THE ROLE:
As a Hostel Receptionist you are an important representative of the company. You make sure our our guests have a positive experience within their stay through an effective communication and problem solving approach.

• Being the first point of contact with our guests;

. Carrying out day to day tasks including general administration and covering the reception area;

• Accurately updating records on the system;

. Administrative duties on the reception including answering phones and answering the door;

. Answering queries from service users and engaging with them.

. Be the guarantor and coordinator of cleaning, including the communication with external partners;

• Apply best practices on a daily basis;
• Be the guarantor of customer satisfaction through its responses and actions.

. Available for working during the weekend and holidays (schedule: 14h - 19h);

. Available for working in Árvore (near Vila do Conde, and 20 minutes walk from Varziela metro station), because this is a presencial position;

. To be passionate about delivering great service and be guest focused;

. Previous experience in Receptionist and Guest Relations;

. Experience with handling guests queries and complaints;

. You have good communication skills in English, further language skills in French or Spanish are a plus.

WHAT YOU'LL GET IN RETURN:

• Competitive salary and benefits;
• Accelerated career growth (both in salary and responsibility);
• Regular team events where we celebrate our success and people;
• Sports and work-life balance incentives;
• A place where you can get things done. No unnecessary meetings or admin work.