Housekeeping Manager Porto

Housekeeping Manager
Porto
Porto, Porto District, Portugal

Position: Housekeeping Manager

Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.

Responsibilities:

1. Must possess outstanding hospitality, communication, and organizational skills in addition to effective
   - making abilities.
2. Take full ownership and accountability for maintenance and cleanliness, ensuring flawless delivery of all services to the highest level of expectation.
3. Establish and maintain a positive working environment and manage performance expectations through open and frequent communication.
4. Demonstrate excellent training, leadership development, and recognition skills with both supervisors and crew members, maintaining a strong floor presence.
5. Ensure team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.
6. Perform any other
   - related duties assigned by their supervisor or management.
7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines.
8. Conduct oneself in a professional and courteous manner in all interactions with guests and fellow employees.

Qualifications:

1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship (shipboard experience preferred).
2. Preferred bachelor’s degree in hospitality management, business administration, or related field from an accredited college or university or the international equivalent.
3. Extensive knowledge of proper cleaning techniques, chemical handling and safety procedures, and use of equipment.
4. Knowledgeable about talent assessment techniques, quality service standards, and guest satisfaction.
5. Knowledge of policies and practices involved in the human resources function.
6. Working knowledge of computers, Internet access, and various software packages such as Excel, Word, or related Company programs.
7. Working knowledge of financial aspects, budgeting, and cost containment.
8. Demonstrates strong
   - oriented management style with proven successes.
9. Ability to communicate diplomatically with managers and employees to resolve problems and negotiate amicable resolutions.
10. Flexibility to manage and encourage a positive, dynamic, diverse Housekeeping operation.
11. Pass Omnia Assessment for Behavior and Cognitive.

Language Requirements:

• Good knowledge of the English language is required. Ability to speak additional languages such as Spanish is preferred.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Management and Other

Industries

Travel Arrangements