HR Shared Services Catalogue Owner (f/m/div) Maia

Overview

HR Shared Services Catalogue Owner (f/m/div) — Are you passionate about transforming HR operations and driving service excellence on a global scale? Join us to lead the evolution of our HR Service Catalogue and Framework, and help shape a streamlined, digital, and globally harmonized HR service experience.

Responsibilities

• Take ownership of the Global HR Service Catalogue and ensure its continuous improvement and alignment with global standards in tandem with HR counterparts to streamline and digitalize processes, identify opportunities, and promote a harmonized,
  - centric service experience
• Own, define and regularly review the HR Service Framework, including Service Offerings, KPIs, and elements such as Governance, Continuous Improvement, Inquiry Management, Service Delivery Model, and Service Organization
• Lead annual global and local HR Portfolio reviews and support the definition and integration of relevant process Key Performance Indicators into the overall Service Level Agreement framework, in close collaboration with Service Designers and other key stakeholders
• Guide operational service excellence across the employee lifecycle by ensuring services are delivered accurately and in line with defined standards and best practices
• Act as a Project Manager for continuous improvement and service globalization initiatives by partnering with Service Designers, HR Operations Managers, and Transition Managers across regions
• Track and analyze overall HR Operations activities and report to Senior Management to meet HR joint goals

Your Profile

You are a proactive, structured professional with a strong service mindset and experience in process improvement. You work well in global environments, align stakeholders effectively, and enjoy combining strategic thinking with
- on execution.

Requirements

• A degree in Business Administration, Economics, Social Sciences, or a related field
• At least 5 years of experience managing complex projects, preferably in an international HR context
• A solid understanding of HR service delivery models, process design, and continuous improvement methodologies (e. g. , Lean, Six Sigma)
• Experience in defining and working with Service Level Agreements and KPIs to monitor service effectiveness
• Strong collaboration and stakeholder management skills, with the ability to align across regions and functions
• Proficiency in MS Office tools, particularly Excel and Power
  Point
• Fluency in English

Contact

Inês Chaves, Linked
In

Company and Diversity Statement

Infineon Technologies is a global leader in semiconductor solutions in power systems and Io
T, enabling green and efficient energy, safe mobility, and smart Io
T solutions. We embrace diversity and inclusion and offer a working environment based on trust, openness, respect and equal opportunities. We base recruiting decisions on experience and skills. Learn more about our Diversity & Inclusion initiatives.

We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting. Please let your recruiter know if you need accommodations to participate in the interview process.

Click here for more information about Diversity & Inclusion at Infineon.