Hungarian Customer Support Agent - Lisbon Lisboa

Hungarian Customer Support Agent - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Social network you want to login/join with:

col-narrow-left

Client:

Cross Border Talents

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

col-narrow-right

Job Views:

17

Posted:

03. 05. 2025

Expiry Date:

17. 06. 2025

col-wide

Job Description:

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your role as a Customer Support Agent is to support their activities by offering the best quality service to their customers, working with prestigious worldwide brands.

Your Responsibilities as a Customer Support Agent:

• Answer inbound calls and customer inquiries.
• Provide support and guidance to customers, resolving customer service issues in a timely and empathetic manner.
• Maintain accurate data input of consumer inquiries, questions, and feedback in the customer service database.
• Troubleshoot using open questions, support documents, and system training.
• Offer recommendations for common problems or frequently asked questions.
• Fluency in Hungarian (Native);
• Good knowledge of English (B2 level);
• Typing speed: 25 words per minute;
• Availability to work in rotating shifts;
• Previous experience or contact with clients is a plus;
• Good listening and empathy skills;
• Team spirit and flexibility.
• Private health insurance after 6 months of contract signing (in addition to standard insurance);