Hybrid | Hyngarian Client Facing Support Agent for GPS app Lisboa

Hybrid | Hyngarian Client Facing Support Agent for GPS app
Lisboa
Lisboa, Lisboa, Portugal

Job location: Lisbon/ Portugal

Hybrid

Be passionate about what you do, every day, and help make a difference in people's lives. If you are passionate about driving and care about the impact you can make on the world, we want to hear from you.

We aim to foster a culture and team environment where you can grow, think big, and even learn from failures. We're passionate, driven, and fun. Are you in?

We Are Looking For

• At least 12 months of direct customer service experience, preferably in contact centers in B2C and/or B2B environments
• Good communication skills, both verbal and written
• Excellent
  - level Hungarian communication skills, both spoken and written
• Fluency in English
• Proactive attitude and strong team spirit
• Organized, quick to learn new processes, concepts, and skills, understanding that operations are constantly evolving
• Strong attention to detail and a commitment to delivering accurate, efficient, and
  - quality work
• Ability to empathize with customers and handle their emotions effectively
• Office based in Lisbon
• Valid legal work permit

Benefits

• Opportunity to be part of a global organization focused on development
• Open-minded, multinational environment
• Training and development opportunities, including language courses
• Clear career progression and professional development
• Provided equipment and paid training from day one
• Extensive benefits: private medical healthcare, life insurance, cafeteria benefits
• Relocation allowance and assistance for new hires moving from outside Portugal

The Focus Of The Role Will Be To

• Respond to users of GPS navigation tools via email and inbound calls, identifying issues, troubleshooting, documenting actions, and categorizing cases and bugs for engineering teams
• Provide general and technical support to customers using paid products
• Escalate complex issues according to procedures

About Cognizant

Cognizant (Nasdaq-100: CTSH) is a leading professional services company transforming clients' business, operations, and technology models for the digital era. Headquartered in the U. S. , ranked 185 on the Fortune 500, and recognized among the world's most admired companies.