Implementation Agent

We’re currently supporting a global technology leader in their search for a Technical Support Engineer to join their growing e
Mobility division. In this role, you’ll provide advanced remote technical support for EV charging systems, helping to drive innovation, improve product reliability, and ensure exceptional customer satisfaction.

Key Responsibilities

• Provide advanced remote technical support and perform root cause analysis for EV charging systems, ensuring timely and effective solutions
• Support system integration between chargers, vehicles, and backend systems to enhance interoperability and performance
• Manage technical escalations, maintaining thorough documentation of issues, resolutions, and lessons learned
• Work closely with product and R&D teams to identify recurring issues and contribute to product improvements
• Deliver coaching and feedback to frontline support teams to strengthen first‑contact resolution rates and overall service quality

Experience & Skills

• Strong foundation in electronics, IT systems, energy technology, or communication networks
• Several years of experience in technical support or customer‑facing engineering roles, ideally within the EV charging or e
  Mobility industry
• Good understanding of charging standards and communication protocols (Type 2, CCS, OCPP)
• Excellent problem‑solving and analytical skills, with a structured and collaborative approach to work
• Fluent English communication skills; additional languages are a plus

Education

• Degree in Electrical Engineering, Electronics, or a related technical field
• Alternatively, a completed technical apprenticeship with further qualifications and substantial hands‑on experience

Technical Support | Spanish & English (M/F) | Lisbon

Our client specializes in the development and manufacturing of digital drawing tablets and interactive pen displays. As a technical support agent you will handle customers’ product inquiries by email, phone and social media, provide information in matters related to pre‑ and post‑sales, and resolve technical issues that customers may have.

You only need to have native Spanish level and be fluent in English (C1/C2). The workplace is located in Parque das Nações, in Lisbon, and you will work 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday, from 8am to 5pm.

This company is committed to developing the knowledge of its employees, offering a training program around 20 working days, 8 hours per day.

Make a significant impact on the future of technology!

Technical Support | Czech & English (M/F) | Lisbon

You will turn customers’ issues into opportunities, providing technical support and ensuring satisfaction with a touch of magic. Your role encompasses problem identification, investigation, and resolution, both over the phone and through web‑based channels. Your daily routine includes collaborating with management and engineering to address service issues, produce bug fixes, develop test cases and escalate issues to management when appropriate, keeping customers informed.

You only need to have native Czech level, be fluent in English (C1/C2) and have previous experience working with DNS (types or records, record creation, DNS management, DNS troubleshooting), Office 365 Directory Synchronization tool (Dir
Sync), Microsoft Azure Active Directory Connect tool (AD Connect) and Active Directory (FSMO Roles, Active Directory Domains and Trusts).

The workplace is located in Entrecampos, in Lisbon, and you will work 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 8am to 6pm.

Ready to revolutionize the tech landscape? Send us your CV!

Technical Support English + Multiple Languages (M/F) | Portugal

Technology only works when someone takes ownership when it doesn’t. The person who understands how systems behave, finds the issue before it spreads, and keeps everything running when it really counts.

We’re looking for IT professionals who take pride in solving complex issues and providing reliable support. Your job: find the cause, fix it, and make sure it doesn’t happen again.

What we’re looking for:

• 1–2 years of experience in IT support, systems administration or security
• Native‑level fluency in one of the following languages: Hebrew, Turkish, Hungarian, Czech, Croatian, Greek, Russian, Ukrainian, Yoruba, Albanian, Estonian, Lithuanian or Latvian
• Excellent communication in English (C2)
• Strong technical knowledge, analytical thinking, and problem‑solving skills

What’s in it for you:

• Work from Lisbon, Porto, or remotely from anywhere in Portugal (depending on the available project)
• Be part of a global tech support team that thrives on solving real problems
• Ongoing training, career growth, and a chance to make your mark

Every system needs someone behind it who knows what they’re doing. Here, your expertise keeps businesses connected, users productive, and operations running smoothly.

Apply now and take the next step in your IT career.

Tier 1 Technical Support Specialist (German, Dutch with English)

As a Level 1 Technical Support Specialist in our e
Mobility call centre, you will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations. Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, elevate complex issues, and contribute to the efficient operation of our EV charging infrastructure.

Essential Duties and Responsibilities:

• Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
• Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
• Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
• Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
• Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
• Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.
• Accurately log all support interactions and technical findings in the ticketing system (e. g. , MS Dynamics 365 Customer Service).
• Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
• Stay current with the latest EV charger models, firmware updates, and support procedures.
• Ensure compliance with safety and operational standards during all remote support interactions.

Minimum Requirements and Qualifications:

• High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
• Experience in a customer‑facing technical support role, preferably in a call centre or e
  Mobility environment.
• Basic understanding of electrical systems, Io
  T devices, and network troubleshooting (e. g. , Wi‑Fi, Ethernet, SIM‑based connectivity).
• Familiarity with EV charging standards and protocols (e. g. , Type 2, CCS, OCPP) is an advantage.
• Strong communication skills with the ability to explain technical concepts clearly to non‑technical users.
• Proficiency in using CRM and ticketing systems.
• Ability to work in a shift‑based environment, including weekends and holidays.
• Languages: Proficiency in English is required; native‑level German or Dutch is mandatory.
• Preferably has experience managing different support channels (chat, email, voice, back office).
• Work in a hybrid setup.
• Residence in the Lisbon area.

Tier 1 Technical Support Specialist with German in Lisbon

Location: Hybrid (Lisbon Area) – Workload: Full‑Time

We are currently looking for a German‑speaking Tier 1 Technical Support Specialist to join a growing support team.

Main Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
• Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
• Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
• Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
• Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
• Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.
• Accurately log all support interactions and technical findings in the ticketing system (e. g. , MS Dynamics 365 Customer Service).
• Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
• Stay current with the latest EV charger models, firmware updates, and support procedures.
• Ensure compliance with safety and operational standards during all remote support interactions.

Candidate Profile

• Fluency in German and proficiency in English.
• High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
• Experience in a customer‑facing technical support role, preferably in a call centre or e
  Mobility environment.
• Basic understanding of electrical systems, Io
  T devices, and network troubleshooting (e. g. , Wi‑Fi, Ethernet, SIM‑based connectivity).
• Familiarity with EV charging standards and protocols (e. g. , Type 2, CCS, OCPP) is an advantage.
• Strong communication skills with the ability to explain technical concepts clearly to non‑technical users.
• Proficiency in using CRM and ticketing systems.
• Ability to work in a shift‑based environment, including weekends and holidays.
• Preferably has experience managing different support channels (chat, email, voice, back office).
• Work in a hybrid setup.
• Residence in the Lisbon area.

Work Schedule

• Rotating shifts ensure 24/7 coverage.
• Monday–Friday (8:00–17:00) shifts are in‑office; all other shifts are remote.

Compensation & Benefits Package

• Basic Salary: EUR 950. 00 gross/month
• Language Allowance (German + English): EUR 400. 00/month
• Meal Allowance of EUR 10. 20 per day worked – up to EUR 224. 40/month
• Transport Allowance: EUR 40. 00/month
• Full training provided and paid. Bonus and allowances vary depending on attendance and performance.
• Health insurance after 30 days

Why Apply?

• Join a fast‑growing and reputable company in the customer experience space.
• Support a global tech brand with a dynamic and collaborative team.
• Receive extensive training and real opportunities for career growth.
• Enjoy a competitive salary and attractive benefits package.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Tier 1 Technical Support Specialist with Dutch in Lisbon

We’re hiring Dutch speakers for an exciting Level 1 Technical Support role in the electric vehicle (EV) industry.

Location

Hybrid (Lisbon area)

Schedule

Full‑time, rotating shifts

What You’ll Be Doing

• Be the go‑to person for EV charger users: Handle customer requests through calls (around 30%) and tickets (about 70%), providing clear, professional, and empathetic customer service.
• Tackle technical challenges: Conduct initial diagnostics and guide clients through basic troubleshooting for issues such as connectivity or charging errors.
• Work as part of a strong team: Escalate more complex cases to Tier 2 specialists and keep accurate records to help enhance our processes.
• Keep learning: Stay informed about the newest EV technology, charger models, and firmware updates to ensure we remain industry leaders.
• Support sustainability: Your contribution will directly strengthen the reliability of the EV charging network and promote a greener planet.

We’re Looking For

• Fluent Dutch speaker with solid English communication (minimum B2).
• Hybrid availability: Must be based in the Lisbon area, willing to work rotating shifts (including weekends, holidays, and some night hours).
• Tech‑minded: Prior experience in technical support or customer service is a plus. Basic understanding of troubleshooting and eagerness to learn are essential. Familiarity with EV standards (Type 2, CCS, OCPP) is an advantage.
• Strong communicator: Capable of explaining complex concepts simply and clearly, in both spoken and written German.
• Problem‑solver: You enjoy diagnosing issues and finding practical solutions.
• Collaborative spirit: Detail‑oriented, organized, and eager to work within a supportive team.

What We Offer

• The company provides a competitive total compensation package of approximately €1, 600/month, combining salary and additional allowances.
• Base salary: €50/month
• Language bonus: 0/month
• Meal allowance:. 20/day
• Transport allowance: /month
• Health insurance after 90 days
• Work setup: Hybrid (3 days in office, 2 from home after training)
• Schedule: 24/7 rotating shifts – 8 AM – 5 PM, 2 PM – 11 PM, 11 PM – 8 AM (Night shifts, Sundays, and Portuguese holidays are from home).

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.