Implementation Engineer Lisboa

Implementation Engineer
Lisboa
Lisboa, Lisboa, Portugal

Overview

Join to apply for the Implementation Engineer role at Cisco Thousand
Eyes.

About Thousand
Eyes

In August 2020, Cisco Systems completed the acquisition of Thousand
Eyes, which now forms the Thousand
Eyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About The Role

When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s primary responsibility is to engage with customers to deliver world class enablement, implementation and optimization services for their Thousand
Eyes deployment. You'll need to be a Thousand
Eyes product expert, with monitoring system expertise, and a strong foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services,
- user training, and optimization. You'll need to be a jack of all trades who's polished and easy to put in front of a wide variety of customer roles.

Role location: This role is designated for candidates already based in Poland or Portugal.

Requirements

• At least 5-8 years of technical experience ideally in professional services (implementation engineer role)


• At least 2 years working in a
  - facing role


• Fluent English written and spoken communication skills (C1 Level)


• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )


• Experience maintaining or implementing LAN/WAN environments


• Experience with Networking, Network Architecture, HTTP, DNS & Linux


• Bachelor’s or advanced degree in a technical field, or equivalent working experience


• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs


• Experience with at least 1 programming language (Java, Python, Java
  Script, etc. )


• Experience with Cloud/Saa
  S software products is highly desirable.


• Project management and consulting experience


• A standout --"customer
  - -" attitude


• Amazing communication and
  - solving skills


• Strong technical acumen


• Enjoy a
  - paced, dynamic environment


• Able to juggle and accomplish tasks in tight timeframes

Responsibilities

• Guide customers on deploying and implementing the Thousand
  Eyes product


• Implement Thousand
  Eyes in customer environments in an efficient and
  - effective manner


• Engage with customers to deliver product implementation and integration services


• Project manage many projects concurrently understanding current and future action items


• Delivery of training and industry best practice discussions


• Build
  - based relationships with customers, leading to referral and renewal


• Leverage enterprise data analytics to transparently track and report on customer engagement


• Contribute to best practice creation and maintenance


• Track and report on utilization and work performed


• Special projects as assigned


• Identification of potential product/services upsell or
  - sell opportunities

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Computer Networking Products

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Eyes by 2x

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