Implementation Specialist

Implementation Specialist
Viseu
Viseu, Viseu District, Portugal

Join as an Implementation Specialist

At

, we are on a mission to

revolutionise AI and automation for Contact Centers

. We humanize AI Agents so companies can automate up to

85% of customer interactions

, boosting efficiency without compromising experience.

Founded in 2016 with big dreams and an innovation award, we have grown into a

trusted AI partner for leading brands

across multiple industries and countries. We are now looking for an

Implementation Specialist

to join our CSX team and deliver scalable,
- performance solutions

Your Mission

As an Implementation Specialist, you will play a central role in customer success: from functional platform implementation to project management, ensuring every client gets real value from our solution.

What you'll do

Functional Implementation & Project Management

• Deliver
  
  end-to-end implementation

of for new clients.

- Configure the platform: conversational flows, rules, channels, permissions, and data.

- Conduct requirements gathering sessions and translate them into practical configurations.

- Coordinate with technical teams to ensure aligned and quality deliveries.

- Manage implementation projects, ensuring deadlines and client alignment.

- Support testing, training, and
- live.

Customer Management & Continuous Success

• Act as the main point of contact for enterprise clients post
  - live.
• Monitor solution adoption, satisfaction, and continuous value.
• Identify improvement and growth opportunities.
• Conduct regular operational and strategic meetings with clients.

What we're looking for

• Minimum of
  
  3 years of experience

in
- facing roles (Customer Success,