Improvement Program Manager - Global Strategic Initiatives (Services&Care)

Improvement Program Manager - Global Strategic Initiatives (Services&Care)

Join to apply for the Improvement Program Manager - Global Strategic Initiatives (Services&Care) role at Nokia

The Improvement Program Manager will lead global strategic initiatives within the Services & Care organization, driving operational excellence across all S&C units. This role focuses on taking complex problems, innovating potential solutions, and converting ideas into actionable programs. The candidate will develop program charters and manage initiatives from ideation through execution and completion, ensuring alignment with S&C management expectations and delivering measurable impact. This position will enable Nokia to accelerate strategic initiatives, improve resiliency, and enhance customer satisfaction. Success in this role will demonstrate the ability to innovate, execute, and deliver programs that meet or exceed S&C management expectations.

How You Will Contribute And What You Will Learn

Key Responsibilities

• Problem‑Solving & Innovation:
  • Analyze critical business challenges and design innovative solutions that enhance service delivery and customer experience.
  • Facilitate ideation workshops and translate concepts into structured improvement programs.
• Charter Development & Governance:
  • Draft comprehensive program charters outlining objectives, scope, deliverables, and success metrics.
  • Establish governance frameworks and secure stakeholder buy‑in for execution.
• End‑to‑End Program Ownership:
  • Drive initiatives from concept to completion, ensuring milestones are met and outcomes align with strategic goals.
  • Manage multi‑stream projects across diverse units (within S&C in collaboration with other CNS units).
• Stakeholder Engagement:
  • Collaborate with senior leadership and cross‑functional teams to ensure alignment and timely decision‑making.
  • Communicate progress, risks, and mitigation strategies effectively.
• Continuous Improvement:
  • Identify process bottlenecks and implement optimization strategies.
  • Promote best practices and foster a culture of innovation within Delivery Excellence.

Key Skills And Experience

Required Qualifications

• Proven experience in program management and innovation‑driven initiatives within telecom or technology services.
• Strong ability to translate problems into actionable solutions and manage ideation‑to‑execution cycles.
• Expertise in multi‑stream program coordination and stakeholder management.
• Familiarity with process improvement methodologies (Lean, Six Sigma, Agile).

Preferred Skills

• Strategic thinking with a strong innovation mindset.
• Excellent communication and influencing skills across senior levels.
• Ability to thrive in a fast‑paced, transformation‑driven environment.

Measurable KPIs & Success Criteria

• Program Delivery:
  • 100% of initiatives delivered within agreed timelines and scope.
  • ≥90% stakeholder satisfaction on program governance and communication.
• Innovation Impact: At least 2 new solution concepts implemented per year that deliver measurable operational improvement.

About Nokia

Join us in creating the technology that helps the world act together. We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.

Recruitment Process & Inclusion

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

Benefits

• Flexible working arrangements and additional flex benefits to support work‑life balance
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Medical and life insurance plan, plus paid sick leave for added security
• Meal allowance to support daily needs
• Car allowance based on eligibility
• Well‑being programs to support your mental and physical health
• Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
• A learning culture that promotes continuous personal and professional growth – for your role and beyond