Incident Management Consultant Lisboa

Incident Management Consultant
Lisboa
Lisboa, Lisboa, Portugal

Company Description

As a
- leading insurance company, we act for human progress by protecting what matters. With 153, 000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect for each other, for our customers and the communities around us.

Job Description

The Incident and Problem Management service is essential for the upkeep and smooth operations of IT systems. This service oversees all aspects of the incident management process, from evaluation to resolution. It records all issues and helps design ways to prevent similar problems in the future through problem management. The service puts into deliverable technical support teams, creates procedures to address problems, and develops solutions.

After the closure of an incident, the service transitions to problem management by initiating an investigation into the root cause or other improvements. It is responsible for all communication throughout the lifecycle of incidents and problems. Additionally, the service focuses on detecting trends and proactively addressing potential issues.

Qualifications

Degree in Computer Science or similar (plus)

Experience of 2 years or more in incident management

Available for hybrid work

Fluent in English (mandatory)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management
• Industries: IT Services and IT Consulting