Incident Manager Lisboa

Incident Manager
Lisboa
Lisboa, Lisboa, Portugal

Join to apply for the Incident Manager role at Inno
Tech.

At Inno
Tech, we connect people with business through technology, caring about your happiness and
- being. We are proud to be a Great Place to Work and among Portugal's Top 50 Best Workplaces, emphasizing sustainability, integrity, and social responsibility.

As an Incident Manager, your responsibilities will include:

1. Monitoring and handling incidents and problems, ensuring resolution and documentation;
2. Leading
   - solving processes with technical teams and stakeholders;
3. Following up on open issues to ensure timely resolution;
4. Coordinating communication during major incidents;
5. Analyzing recurring issues and implementing preventive solutions.

Requirements include:

• Fluent English and Portuguese skills;
• Strong communication and analytical skills;
• Experience managing incidents and root cause analysis;
• CPULP nationality or EU work permit.

Preferred qualifications:

• BSc or MSc in relevant fields;
• Experience with ITIL or similar frameworks;
• Background in enterprise technology operations;
• Ability to manage priorities calmly and proactively.

Join us to become a Tech
Thinker, Tech
Solver, Inno
Minder, or Inno
Techer, and be part of our innovative team. This is an
- level,
- time role within the IT Services and Consulting industry.