Incident Problem Manager Lisboa

Direct message the job poster from Prime
IT

Prime
IT is a leading company with over 18 years of experience in providing IT, Telecommunications, and Engineering technological services.

Specialized in Team Extension, Managed Services, Custom Software, and Nearshore, we currently have a team of over 2350 professionals collaborating on national and international projects across various technologies.

We are looking for an Incident & Problem Manager for this project!

Responsibilities

• Manage major incidents and ensure rapid service restoration.
• Log, track, and analyze incidents and problems to identify root causes and prevent recurrence.
• Coordinate technical teams and communicate updates to stakeholders.
• Produce incident reports and participate in Problem Management (PRAB) meetings.
• Ensure proper application of Incident and Problem Management processes.
• Monitor trends and drive continuous service improvement.

Qualifications

• 2–3 years in Major Incident Management and 3+ years in IT Service Management or IT support.
• Strong knowledge of IT infrastructure, networks, and application dependencies.
• Skilled in troubleshooting, impact analysis, and root cause analysis.
• Experience with Service
  Now (preferred) and Microsoft tools (Word, Excel, Power
  Point, Teams).
• Fluent in English; flexible for rotating shifts and 24/7
  - call support.

Seniority level

Mid‑Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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IT by 2x