Information Technology Infrastructure Operations Manager Lisboa

Information Technology Infrastructure Operations Manager
Lisboa
Lisboa, Lisboa, Portugal

IT Infrastructure Operations Manager – Direct Hire | Hybrid work: 2 days in the office (Miraflores), 3 days remote | Miraflores

To take ownership of IT Infrastructure, Service Desk & Workplace, and Application Support across the Iberian region.

What You’ll Be Driving:

• Oversee daily IT operations, ensuring secure,
  - availability systems and services.
• Lead three core areas:
• Infrastructure Management (VMware, Cisco, Checkpoint, Cloud)
• Service Desk & End User Support (Jira Service Management, Zendesk, SLAs)
• Application Support (critical production troubleshooting)
• Monitor system performance and ensure compliance with industry standards.
• Implement and scale automation to reduce operational risk and improve efficiency.
• Lead, mentor and motivate
  - functional IT teams.
• Manage budgets and projects across the IT landscape.
• Collaborate with stakeholders to align tech delivery with business goals.

What We’re Looking For:

• Degree in Computer Engineering or similar.
• 5+ years of IT project experience, ideally in
  - heavy environments.
• 2+ years in team leadership or IT people management.
• Strong knowledge in:
• Networking: Cisco, Checkpoint, Watch
  Guard
• Virtualization & Cloud: VMware, AWS, Azure, GCP
• Service Desk tools: Service
  Now, Jira, Zendesk
• Security: Symantec, Mc
  Afee, firewall configuration
• Analytics: Splunk, ELK Stack
• ITIL processes and standards
• Fluent in English (B2+); Spanish is a plus.

What You’ll Get:

• A supportive, collaborative team environment
• Hybrid work: 2 days in the office (Miraflores), 3 days remote
• 29 vacation days per year
• Family health insurance, company phone & discount club
• Real career growth, skill development & training programs
• A company that values your
  - being, innovation and initiative