Information Technology Manager

We are seeking a
- thinking IT Manager to lead the evolution of our digital workspace environment. This role combines leadership, strategy, and hands‑on expertise in automation and end‑user technologies. You will manage a high‑performing distributed team (Portugal, France, Cyprus) of automation and technology specialists, drive innovation, and ensure our employees benefit from a secure, efficient, and seamless workspace experience. You will be reporting directly to the Group CIO, based in Singapore.

Location: Carnaxide, Portugal (Hybrid – up to 8 days/month remote, 1st month fully on‑site)

Main Responsibilities

• Lead and manage the team of workspace automation, providing guidance and support to ensure successful project delivery.
• Maintain the Workspace Automation roadmap.
• Identify opportunities for automation across the organization, analyzing workflows and processes to improve efficiency.
• Design, implement, and oversee automation solutions, ensuring they align with company objectives and industry best practices.
• Collaborate with IT, operations, and other departments to integrate automation tools and ensure seamless implementation.
• Develop and maintain documentation for all automation processes and workflows.
• Monitor and report on the performance and effectiveness of automation initiatives, making recommendations for improvements.
• Stay up‑to‑date with industry trends and advancements in automation technologies.
• Conduct training sessions and workshops to educate staff on automation tools and best practices.
• Ensure service desk SLA’s are met.
• Actively contribute to increasing the company's resilience against modern security threats.
• Manage IT assets procurement, and maintain the IT inventory up to date.
• Communicate efficiently to the end user the upcoming deployment, migration, new features, and changes.

Important technical skillset to have

• Experience with Jira Service Desk (and/or any service desk).
• Experience with Powershell, Pester and Git
  Hub (and/or any other scripting language).
• Experience with IAM setup and administration.
• Experience with UEM setup and administration.
• Experience with EDR setup and administration.
• Experience with Google Workspace or Microsoft 365.
• Knowledge of AWS is a plus.
• Experience with Linux is a plus.

Requirements

• Proven experience in automation technologies, project management, and team leadership, for at least 3 years.
• Experience in supporting remote workers.
• Familiar with user account provisioning and management.
• Experience managing Mac, Windows, and Linux end‑user workstations.
• Hands‑on experience in networking, routing, and switching.
• Knowledge of best practices around management, control, and monitoring of server infrastructure.
• Experience with firewalls, VPNs remote implementation, troubleshooting, and problem resolution is desired.
• Familiarity with backup and recovery software and methodologies.
• Ability to assign work, coordinate the and to follow up diligently.
• Excellent problem‑solving skills, with the ability to analyze complex systems and processes.
• Strong interpersonal and communication skills, capable of working with diverse teams across the organization.

We offer

• Lunch allowance provided by the company.
• Extra paid leave (25 days per annum).
• Health and dental insurance.
• Wellness benefits.

Seniority level

Director

Employment type

Full‑time

Job function

Information Technology

Industries

Technology, Information and Internet

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