Information Technology Support Analyst Viseu

Information Technology Support Analyst
Viseu
Viseu, Viseu District, Portugal

**Information Technology Support Analyst for our Lisbon office****Job Purpose/Summary**The Information Technology (IT) Support Analyst provides first level support to CTI employees and sets up and maintains all phone and computer equipment. The position is also responsible for installing, testing, validating, and maintaining various
- wide systems as well as procuring equipment and working with vendors. **What You’ll Do**- Provide first level support to all CTI employees for computer system hardware, software, and telecommunications
- Provide billable IT support to client projects as
- Meet with all new employees to review set up and procedures for computer and telecommunication
- Train employees as needed on IT products and
- Procure and install new electronic devices such as PCs and mobile devices;



set up as
- Manage inventory of IT equipment and supplies;



replenish, as needed, while aggressively watching the
- Maintain CTI internal systems such as phones, copy machines, and other
- Manage mobile devices
- Assist with system and database testing and validation as
- Make recommendations for hardware and software
- Maintain necessary documentation as required by CTI Standard Operating Procedures (SOPs)- Meet all project deadlines on time and on
- Manage system images and software
- Proactively identify areas where technology can improve business processes and
- Manage projects specifically related to system upgrades / enhancements and assist with designing implementation plans for rolling out with mínimal impact to
- Lead companywide or group trainings to educate users on changes to
- Participate in an on call rotation schedule to provide support to CTI employees for critical IT needs outside of regular business hours**What You Bring**- 2 to 3 years of experience working with desktops, laptops,
- level support issues, and networks in a
- site
- Experience installing and supporting desktop
- Experience providing
- level
- Some exposure to drug development and clinical research process is
- Good written and communication
- Ability to work independently and be
-
- Strong customer service
- Patience and good humor in dealing with
- Excellent problem solving
- Bachelor degree or equivalent in computer science or information
- Experience with system management tools such as KACE and MDM
- Experience managing Active Directory users and
- Experience with remote support tools and VPN clients**Why CTI? **- We support career progression - 25% of our global staff is promoted annually and we have a structured mentoring program to provide the support you need to move
- We value education and training - We provide tuition reimbursement, partner with universities and colleges to create programs in our field, and have a dedicated training
- We value our people - We have never had a layoff in our 20-year history, support a
- life balance with flexible schedules, and have provided cash bonuses every year for the past
- Our culture is unparalleled - Click here to learn more about “The CTI Way”- We think globally and act locally - We have a global philanthropic program supporting our team’s efforts to improve their local communities (Click here to learn more about our “CTI Cares” program)- We are looking toward the future - We have had a consistent 15% growth rate over the last decade, invest in
- edge technology, and pride ourselves on our average 95% annual retention
- Our work makes a difference - We focus our work on treatments for chronically and
- ill patients, who are depending on us to bring these
- changing therapies to
- After an appropriate period of training, we offer you an unlimited, varied and attractive job in an international company. **CTI Clinical Trial and Consulting Services**- Sofia Feijó