Information Technology Support Analyst

Information Technology Support Analyst
Viseu
Viseu, Viseu District, Portugal

Job Description

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IT Support Analyst – EMEA

Concentrix Porto Office / Hybrid (2–3 days per week in office, remainder remote)

Must be able to speak English

The IT Support Analyst provides Level 1 and Level 2 technical support for Tandem Diabetes’ EMEA region, ensuring a reliable and consistent IT experience for all users. This role supports end‑user devices, business applications, and daily IT operations while serving as the first point of contact for technical issues. The analyst partners with global IT teams to maintain service quality, security, and compliance within Tandem’s regulated medical device environment.

• Provide
  - line IT support to EMEA employees through the Service Desk, email, chat, or phone, delivering prompt and professional assistance.
• Troubleshoot and resolve Level 1 and Level 2 hardware, software, and network issues for laptops, desktops, mobile devices, and peripherals.
• Install, configure, and maintain standard business applications, including Microsoft 365, Teams, One
  Drive, Share
  Point, Adobe, and Zoom.
• Monitor and track incidents and requests using the ITSM tool, escalating complex issues to Level 3 or global IT teams when necessary.
• Identify recurring problems, analyze root causes, and propose solutions to reduce future incidents.
• Assist with onboarding,