Information Technology Support Consultant - Porto

Join to apply for the Information Technology Support Consultant role at SER Group

Technical support: Providing
- level second and third level support for complex issues related to SER's software to ensure strong customer relationships.
Software operation and management: Maintaining optimal performance of SER software in customer infrastructures and cloud environments, ensuring SLAs are met.
Error reporting and resolution: Managing and resolving error reports for software, operating systems, databases and networks, resolving issues both in the cloud and
- premise.
Customer Relationship Management: Building and maintaining close relationships with customers, providing updates and managing expectations.
Compliance & Performance: Monitor SLA compliance and resolve performance issues promptly to ensure high availability of SER products.
Collaboration & Coordination: Work with internal teams to resolve complex issues and ensure comprehensive customer support.
Continuous Improvement: Keep abreast of industry trends and participate in initiatives to improve support quality and efficiency. Provide feedback to improve SER products and services.

Qualifications

Technical knowledge:
You have knowledge in scripting languages such as Groovy, Python, or similar.
You have
- on experience with the Linux command line.
Ideally, you also have experience with AWS and/or Azure.
You have good knowledge of complex enterprise software, ideally in the ECM/DMS/BPM industry (nice to have).
You are experienced working closely with customers, are able to think outside the box, excel at problem solving and take the initiative to find the best solutions for customers.
Communication and mindset:
You are enthusiastic about innovative technology and a continuous learner.
You are
- oriented to receive the best results for our customers.
You cherish working in an international environment and are fluent in English.

We offer