Information Technology Support Engineer Lisboa

Information Technology Support Engineer
Lisboa
Lisboa, Lisboa, Portugal

About Us

Planck Technologies is a company specialized in Software Development, dedicated to shaping futures and creating value through innovative IT solutions. By expanding teams and offering a comprehensive range of services—from Software Development and Infrastructure Management to Cybersecurity—we empower clients with all the expertise they need in one place. Inspired by the principles of quantum physics, we push beyond traditional boundaries to deliver customized solutions that redefine the IT landscape and drive shared success.

About the job (Location: Onsite - Paris, France)

Provide
- on IT support to end users
- site, ensuring smooth daily operations;

Manage and troubleshoot Microsoft 365, Teams, and Share
Point Online environments;

Support Azure Virtual Desktop users and maintain AD/Entra ID user accounts;

Deploy and configure devices using Intune Autopilot and MDM solutions;

Assist with Microsoft Teams meetings, telephony, and meeting room equipment;

Apply ITIL best practices when handling incidents, service requests, and changes.

What are we looking for?

Bachelor’s degree in IT/Computer Science or equivalent experience;

More than 5 years of experience in IT support/helpdesk roles in a business environment;

Strong expertise in AVD, Microsoft 365, Active Directory/Entra ID, Intune, and Purview Information Protection;

Familiarity with i
OS device management and deployment;

Solid knowledge of ITIL framework and ticketing tools (e. g. , JIRA Service Management);

Excellent troubleshooting, communication, and customer service skills;

Fluent in English and French (valued).

Location: Onsite - Paris, France

We're waiting for you !