Information Technology Support Specialist Lisboa

Information Technology Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.

Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Bitsight is seeking a motivated and
- oriented IT Specialist to join our Lisbon-based team. This hybrid role supports a
- growing global organization by delivering reliable, secure, and
- focused IT operations. You’ll work across hardware, Saa
S platforms, and collaboration tools to help employees stay productive, troubleshoot issues, and continuously improve our internal IT environment.

Key Responsibilities

• Support
  -
  - day IT operations, providing assistance to both
  - office and remote employees
• Administer and troubleshoot mac
  OS systems, laptops, and peripherals
• Manage and support Saa
  S platforms (e. g. , Google Workspace, Okta, Slack)
• Optimize configurations and maintain system updates to minimize organizational risk
• Resolve issues via a ticketing system and support channels (chat, email, in person)
• Capable of running and completing complex projects
• Bring up areas of improvement and strategies within existing tools
• Provide comprehensive Saa
  S application administration and support
• Lead employee onboarding/offboarding processes, including account provisioning and hardware setup

Requirements

• Ample Experience with ticketing tools and
  - based tools
• Hardware and Operating System support experience
• mac
  OS support and administration
• Experience with Saa
  S platforms and user management (Google Workspace, Okta, Slack)
• 3+ years of experience in an IT helpdesk or Engineer role
• Strong verbal and written communication skills in both Portuguese and English
• Proven
  - solving abilities and troubleshooting acumen

Nice to have

• Experience working in a startup /
  - paced environment a plus
• Familiarity with IT ticketing systems (e. g. , Jira Service Management) and automation tools
• Experience with Jamf