Infrastructure & Service Engineer Porto

Infrastructure & Service Engineer
Porto
Porto, Porto District, Portugal

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Job Summary

The Infrastructure & Service Engineer is responsible for delivering technology services to Elementis’ employees globally, supporting
-
- day operations. This includes managing hardware and software infrastructure such as servers, network devices, data centres, and Microsoft 365 configurations, along with security protocols. The role involves working closely with the Senior Infrastructure Specialist to support, maintain, and upgrade the infrastructure in line with strategic plans.

Responsibilities

Job Description

The Infrastructure & Service Engineer provides support, maintenance, and enhancements to the global infrastructure, partnering with other IT specialists.

Service delivery

• Ensure robust, flexible global service delivery, prioritizing tickets across regions to ensure continuous support.
• Resolve issues across the IT spectrum, collaborating with various functions to ensure effective technology use.
• Share insights to improve services and budget planning, especially regarding aging equipment.
• Oversee infrastructure projects to enhance regional services, considering business impact.
• Identify and resolve issues affecting service quality, including troubleshooting and security incidents.
• Collaborate with service providers for continuous improvement.

• Configure and manage
  - house infrastructure components.
• Work with specialists and
  - party providers on infrastructure selection, upgrades, and monitoring.
• Develop
  - year infrastructure evolution plans to mitigate risks and leverage new technologies.
• Assess emerging technologies like Saa
  S and cloud solutions, and coordinate with MSPs.

• Evaluate infrastructure risks and implement mitigations.
• Ensure backup, recovery, and disaster recovery plans are tested and effective.

• Stay updated on infrastructure trends and best practices.
• Maintain detailed logs and documentation of activities.
• Work closely with security teams on incidents and regulatory compliance.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Chemical Manufacturing

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