Infrastructure Monitoring Analyst

Infrastructure Monitoring Analyst
Setúbal
Setúbal, Setubal, Portugal

We are looking for a Infrastructure Monitoring Analyst to ensure continuous availability, performance, and reliability of IT infrastructure. This role is critical to
- line operational support, proactive monitoring, and incident management within a 24/7 enterprise environment to work for our client.

Responsibilities:

• Responsibilities include incident detection, classification, escalation, and resolution in alignment with ITIL best practices
• The analyst will act as the first point of contact, perform initial troubleshooting, and coordinate with
  - and
  - line support teams
• Accurate logging, tracking, and documentation of incidents, service requests, and changes within ITSM tools is expected
• The role also contributes to continuous service improvement through trend analysis, reporting, and operational feedback

Skills:

• Experience in a Help Desk or Infrastructure Monitoring role
• Strong working knowledge of ITIL processes, particularly Incident Management, Problem Management, and Change Management
• Hands-on experience with monitoring tools, ticketing systems, and operational dashboards
• Ability to operate in
  - availability,
  - critical environments
• Fluency in English, both written and spoken, is mandatory
• Strong communication skills, operational discipline, and ability to work under pressure
• Operational excellence and
  - centric mindset
• Strong analytical and troubleshooting capabilities
• Process-driven approach with attention to compliance and documentation
• Team-oriented profile with the ability to interact effectively with global stakeholders

Availability & Mobility:

Full availability to work
- site during 1 month in Riyadh is mandatory.

Willingness to work shifts, including nights, weekends, and
- call rotations as required by operational demands.

Offer:

• Direct contract with our client
• Attractive salary and benefits package
• Ongoing
  - house training
• Opportunity to work internationally and in Lisbon
• Integration into a dynamic team