Instructional Designer Lisboa

Overview

We’re on the lookout for an Instructional Designer who can turn complex product changes into
- clear,
- friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution.

Role Details

Department: Training and Quality

Location: Remote/Lisbon

Responsibilities

• Break down product updates and processes into simple, scannable, and engaging learning content (think slides, facilitator guides, e
  Learning, job aids, quick videos, walkthroughs).
• Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content.
• Co-create with Trainers and SMEs to make sure learning is accurate and practical.
• Create engaging and clear training materials in line with our tone, tools, and branding.
• Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools.
• Use feedback, quiz scores, and QA data to improve and iterate quickly.

Ramp-Up Expectations

• Month 1: Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.
• Month 2–3: Start
  - owning content pieces, especially those tied to upcoming product changes. Learning projects alongside our
  - house IDs or trainers.
• Month 4+: Take the lead on full content projects — from brief to delivery — and become the
  - to for anything instructional design in agent education.

Skills, Knowledge & Expertise

• Excellent written English and Arabic with strong editing, formatting, and structuring skills
• At least 1 year in instructional design and e
  Learning creation.
• Hands-on experience with tools like Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms.
• Able to turn raw inputs (Slack threads, Notion docs, product specs) into structured learning content.
• Strong writing and visual storytelling skills — you know how to make complex things sound simple.
• Comfortable working
  - functionally — especially with Product, Tech, and Ops teams.
• Detail-oriented and
  - driven, with the ability to maintain consistency and quality under pressure

Preferred Qualifications

• 2+ years overall in L&D, CX enablement, or content design (minimum 1 year in instructional design).
• Bonus if you’ve worked in CX, product, or tech startups.
• Experience with knowledge bases (like Notion, Zendesk, Helpjuice).
• Experience collaborating with training, QA, compliance, or product teams
• Experience supporting multilingual teams or agents with limited English proficiency is a plus.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Education and Training