Insurance Account Executive Porto

Overview

We are seeking a number of talented individuals to join our claims teams in Norwich. These will be hybrid roles, with a requirement of working at least three days a week in the office. Full training and support will be provided.

If you are someone who thrives on delivering an impeccable level of service with excellent attention to detail and strong communication skills, we would be very keen to hear from you. While previous Claims/Insurance experience would be ideal, we would also be happy to consider
- level candidates, as long as they are able to demonstrate a genuine interest in a career within Insurance.

Please note, these are not call centre roles and are technical in nature, working on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements. You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.

Responsibilities

• Receive, handle and manage new claim notification, subsequent updates and collection requests.
• Negotiate with insurers/suppliers to achieve the most beneficial, effective settlement for clients.
• Review and interpret policy wordings to obtain the best claims settlements for clients.
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke client SLAs.
• Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

What you need to have

• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Quick to take on board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Able to promote continuous improvement and respond positively to change.
• Good standard of education.

What makes you stand out

• Previous claims handling/insurance experience, with either an insurer or broker.
• For consideration for a more senior role, previous training, coaching and mentoring experience together with prior experience of operating at a senior level would be ideal.
• CII qualifications or a willingness to study for and obtain certification.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your being.

About Marsh Mc
Lennan

Marsh, a business of Marsh Mc
Lennan (NYSE: MMC), is the
- 's top insurance broker and risk advisor. Marsh Mc
Lennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90, 000 colleagues, Marsh Mc
Lennan helps build the confidence to thrive through the power of perspective. For more information, visit our website or follow on Linked
In and X.

Diversity, Equity & Inclusion

Marsh Mc
Lennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer and are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us.

Hybrid/work arrangement

Marsh Mc
Lennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh Mc
Lennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.