Interior design Customer Success Lisboa

Interior design Customer Success
Lisboa
Lisboa, Lisboa, Portugal

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Are you an architect, interior designer, or industrial designer with a passion for
- edge technology? Leverage your design expertise and
- facing skills to revolutionize the architectural industry with our innovative AI-powered Saa
S platform!

We're seeking a Design Tech Customer Success Manager to support users of our platform in
- related fields. You'll deeply understand the workflows of architects and interior designers, providing
- value engagement and support
- sale. This isn't just about customer satisfaction - it's about empowering them to achieve their design goals with our groundbreaking technology.

This is a remote position operating during APAC business hours.

Responsibilities

• Be the Trusted Advisor: Understand the
  -
  - day workflows of architects, interior designers, and industrial designers and provide tailored support.
• Drive Platform Utilization & Growth: Monitor usage, proactively ensure clients leverage all features, and identify opportunities to increase engagement.
• Manage Onboarding & Training: Ensure a smooth and successful client transition onto our platform.
• Become a Product Expert: Master our product offerings and confidently guide customers through current and future capabilities.
• Build Strong Relationships: Maintain trust and confidence with clients, acting as their main point of contact and ensuring ongoing satisfaction.
• Be the Voice of the Customer: Collaborate with Operations, Product, and Sales to deeply understand customer needs and ensure our solutions exceed expectations.
  
  

• Must be an Architect, Interior Designer, or Industrial Designer.
• Must have experience using CAD or Auto
  CAD.
• Highly Desired: Revit experience.
• Excellent written and verbal communication skills in English.
• Experience working with global customers.
• A proactive
  - solver, able to anticipate and effectively address issues.
• Bonus: Experience at a
  - tech or architecture software company (not
  - tech focused).
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Business Consulting and Services

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