International Customer Experience Expert Lisboa

International Customer Experience Expert
Lisboa
Lisboa, Lisboa, Portugal

Customer Service Representative Job

We are seeking a highly skilled and dedicated customer service representative to join our team. As a customer service representative, you will be responsible for providing
- class service to clients' customers while working on projects of top prestigious and worldwide brands.

Responsibilities:

• Answer
  - related queries from customers in a timely and professional manner
• Identify issues and provide solutions that meet the needs of clients' customers
• Ensure high levels of customer satisfaction through effective communication and
  - solving skills
• Record data in the CRM system accurately and efficiently
• Provide
  - hoc support to clients' customers as needed
• Work collaboratively with the team to achieve project goals and objectives

Requirements:

• A native level of Dutch and at least a B2 level of English
• Knowledge of the value and impact that a good customer experience can create
• A high school degree or equivalent
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Flexibility and adaptability in a
  - paced environment
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Portugal for an international career and life experience
• Having a valid work permit for the specific country (required)

Benefits:

• A
  - term fixed term contract, renewable every year or even indefinite
• Full time (40h/week) with different schedules depending on the project
• Various model options:
  
  on site, hybrid or remote projects
• Salary range:
  
  950 - 1500€ gross/month depending on project and relocation package
• Relocation Package including help with paperwork, accommodation and flight/travel tickets
• Help in paperwork, opening bank account, etc. upon your arrival
• Health insurance
• Different add ons such as language lessons, cooking classes, sports activities, and social events organized by the company
• Real career opportunities in different career paths

What's Next:

By joining our team, you will have the opportunity to work with major global players in BPOs and choose between locations in Portugal, Greece, or Spain. You will enjoy an international experience in and around your future workplace, with vibrant and lively cultures, warm climates, welcoming locals, unique cuisine, an international community, and plenty to discover.