International Customer Service Specialist In Portugal Lisboa

International Customer Service Specialist In Portugal
Lisboa
Lisboa, Lisboa, Portugal

International Customer Service Specialist

You will be working in a city known for its café culture and have a passion for customer service or content moderation.

- Providing the best possible answers and solutions to questions and concerns from customers over the phone, via email or social media.

- Supplying customers with the necessary information and solving any issues.

- Following up of issues if needed.

Additionally, you will be responsible for moderating all written content on a social media platform, ensuring its accuracy and quality.

- Validating written content for accuracy and quality.

- Sharing ideas to improve the quality of our work.

- Being part of a team that makes the world's information more accessible and useful.

- Becoming an expert in advertisement content and providing advice on its accuracy and quality.

The role also involves technical support, assisting users with presales, general inquiries and technical support issues via various channels.

- Providing support to customers by responding to inbound requests and documenting relevant case information.

- Assisting users with technical support issues via phone, email, or social media channels.

- Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.

To succeed in this role, you will need:

- A native level of Dutch and at least a B1 level of English.

- Passion for customer service, content moderation, or technical support.

- Knowledge of the value and impact that good customer experience can create.

- Excellent communication skills, being an attentive listener and comfortable communicator.

- Ability to work energetically, innovatively, and proactively in a
- paced environment.

- Excitement about intercultural communication and the expatriate lifestyle.

- Willingness to relocate to Lisbon for an international career and life experience.

- A valid Portuguese work permit.

Benefits include:

- Contract of 1 year (renewable after).

- 40 hours per week, 8 hours a day in rotative schedules.

Complete relocation package:

- Accommodation in an apartment for up to a year.

- Flight cost reimbursement.

- Support with paperwork.

Extra perks:

- Training varying from 5 days to 5 weeks, depending on project.

- Salary between €1040 gross per month (with accommodation) and €1298 gross per month (without accommodation).

- Chance to work in a young and international team.

- Free time activities including Portuguese lessons, sport activities, cooking classes, parties, language exchanges, etc.

- Private health insurance from the first day after contract signature.

- Growing opportunities within the company.

- Jump Program:

after 6 months, the employee can join an online program.

Living in Lisbon offers:

- A colourful and vibrant city with a rich cultural history.

- All the pros of living in a European capital on a budget.

- Friendly people, good vibes, and a
-
- lucky urban life.

- Warm climate all year and a sunny beach life next to the Atlantic.

- A local community with a good level of English and an international environment.