Ipc Analyst Porto

Ipc Analyst
Porto
Porto, Porto District, Portugal

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply. . . Job Details- OVERVIEW- As part of our investment into Technology, Operations and Product, Kantar is looking to recruit a talented ITSM Incident, Problem, Change Analyst to support the newly set up Service Management Office. Kantar has a major technology programme underway and we will be replacing all core systems and are investing heavily in transforming our ways of working including investing in robotics, AI and the automation of all our
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- end process, whilst moving to build a more product orientated business. This is an exciting time to join Kantar on this journey and play a pivotal role in leading innovative and impactful solutions for our clients. As part of Kantar’s Technology Division, this role will be responsible for the governance and adoption of the Incident, Problem and Change Management process across all Kantar Divisions. KEY RESPONSIBILITIES- Support the ITSM Managers and the Service Management Office in driving the adoption of the core ITSM practices and ITIL best practices across all Kantar Divisions-- Act as a point of contact for Kantar Support teams and 3rd party
- - Take part in ongoing training and familiarisation of IPC
- - Take part in ongoing governance of IPC activities, including, service reviews for both internal teams and 3rd party
- - Review the effective use of IPC practices by Kantar Users-- Assist the ITSM Manager in identifying IPC process
- - Producing management information to support IPC KPIs-- Assist in documenting changes to IPC
- - Participating and contributing to Post Incident Reviews-- Participating, and on occasion, chairing Change Advisory Boards-- Attending and participating on Major Incident recovery calls as required
ROLE DESCRIPTION- Working within a team of IPC Analysts with a global reach across all Kantar Divisions-- Driving the adoption and adherence of the core ITIL practices of Incident, Problem and Change Management. Including: participating in Major Incident recovery calls, Change Advisory Board and Post Incident Reviews-- Creating Management Information reporting to drive adherence of the IPC
- CAPABILITIES AND EXPERIENCE- As part of the Service management Office leadership team, the person will need be able to navigate a complex, relationship driven, environment that is undergoing a period of transformation. The person will need to manage uncertainty and constant change/uncertainty until the structure of the standalone Kantar business is fully established. - ITIL Foundation - Essential (V3/V4 preferred)-- Service Management toolset exposure - Service
Now
- - Good analytical and problem solving
- - Reporting experience -
- - Previous experience working in an Incident, Problem or Change role Strong interpersonal skills, confident to communicate with stakeholders to a senior
- - Ability to be flexible and handle multiple
- At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and
- being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Privacy and Legal Statement
Location
Porto, Praça de Mouzinho de Albuquerque
Portugal
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30, 000 people help the world’s leading organisations succeed and grow.