IT & Compliance Coordinator Lisboa

Overview

Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An
- leading Saa
S platform that helps attractions, tours, and activities to create memorable experiences.

Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit.

Be a part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together.

Who are we looking for?

Ventrata is looking for an IT & Compliance Coordinator to help us keep our tech running smoothly and our compliance efforts on track. You’ll make sure our laptops, software, and licenses are properly managed, support our SOC 2 and ISO 27001 audits, and be the friendly face people turn to for
-
- day IT questions.

This role is perfect if you like variety — one day you might be updating our compliance trackers, the next helping a new teammate get set up with their gear. You’ll play a key part in keeping both our IT and compliance foundations solid as we continue to grow.

We’re a
- friendly team with shared offices in Brno and Lisbon, but we’re open to candidates anywhere in Europe.

What will be your main responsibilities?

• IT Asset & Inventory Management
  • Maintain accurate records of all company hardware, software, licenses, and warranties.
  • Coordinate procurement, assignment, and returns of equipment.
  • Track lifecycle and replacement schedules for devices.
• Compliance & Audit Coordination
  • Collect and organise evidence for SOC 2 / ISO 27001 audits (policies, screenshots, logs).
  • Liaise with internal teams to ensure documentation is complete and
    -
    - date.
  • Keep track of recurring compliance tasks and reminders.
  • Update auditors’ checklists and compliance tracking tools.
• General IT Operations Support
  • Be the first point of contact for everyday IT questions (the “why won’t my laptop connect” moments).
  • Maintain internal documentation for IT processes and policies.
  • Coordinate with external vendors for asset disposal, secure wipe, or procurement.

What does our ideal candidate look like?

You’re organised, curious, cybersecurity mindful and don’t mind digging into details — whether that’s checking an audit log or tracking down a missing laptop. You like solving small IT problems, enjoy keeping things tidy and documented, and get satisfaction from knowing nothing slips through the cracks.

And a few more requirements…

• 2+ years in IT support, IT coordination, or
  - related roles.
• Familiarity with SOC 2, ISO 27001, or similar frameworks (or a strong interest in learning).
• Experience with asset management tools and helpdesk/ticketing systems.
• Solid understanding of IT basics — devices, software, troubleshooting.
• Strong organisational skills and attention to detail.
• Clear communicator with good English.

Nice to have:

• Enthusiastic about security reports and bug bounties
• Hands-on experience supporting audits or compliance programs.
• Familiarity with compliance automation tools (like Vanta, ecc. ).
• Certifications like Comp
  TIA A+, ITIL, or ISO 27001 Internal Auditor.

What can we offer?

• We are fairly informal about working hours. We want to make sure you like your job and wanna go an extra mile for us.
• Unlimited paid holiday days.
• Start-up working environment.
• WFH or work remotely.
• Team buildings and company remote office. Sounds boring? The whole team met in Spain, South Africa, Italy, Portugal, France and this year also in Greece.
• We have two office locations: the core team is located in Brno and we have one newly opened office in Lisbon. How does working for a month from Lisbon sound? :)
• Young and passionate team - the ‘Ventrata family”
• Hardware/ remote setup package.
• Competitive salary and regular salary revaluation.
• Christmas bonuses.

Did we catch your eye or maybe also your heart and do you want to become part of the Ventrata team? Send us your CV and join us!

About Ventrata

Ventrata is an enterprise ticketing platform designed for
- volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Our
-
- one solution powers online,
- person, and
- party sales, and provides robust functionality for resource management, hardware integrations, and 24/7 live support.

Leading brands across diverse verticals trust Ventrata's solutions, and our focus on building
- term connections is key to mutual success. Since 2016, we have worked with many City Sightseeing operations and have teamed up with notable companies like Big Bus Tours and Historic Tours of America. Our recent partnerships, including those with English Heritage, Paradoxon, the Empire State Building, Thames Clippers, and many others established over the past two years, show strong potential to evolve into enduring,
- term relationships. These examples represent just a few of our many collaborations driving the innovation behind the 21 million tickets we sold in 2023 — a 60% increase from the previous year.

What truly sets us apart is our independence — we've been profitable since 2018, with no reliance on venture capital. This financial stability allows us to innovate and grow on our own terms.

We value collaboration and freedom ensuring that every team member has the space to take ownership, be heard, and drive real impact.